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Shipping Policy

Delivery Lead Times

Our couriers will respect and follow all government and barangay mandated Community Quarantine guidelines. In light of this, some areas may experience longer delays in shipping. We will do our best to keep you updated of any changes and delays in shipping days.

Order cut-off is at 7:00 AM on business days. Orders made after 7:00 AM will be processed the next business day. For example, if you order an item at 12:00 PM on Saturday, your order will be processed on Monday, assuming Monday is not a holiday.

The standard delivery schedule is as follows:

Metro Manila – 1 to 2 business days
Luzon – 5 to 8 business days
Visayas and Mindanao – 7 to 14 business days (Except Cebu City)
Cebu City – 12 to 19 business days
You can view the delivery lead time to your location here. Please note that the Delivery Lead Times only count working days, not including Sundays and holidays.

Shipping Fee

Each delivery area has a corresponding shipping rate. If you reach the minimum spend, the applicable Shipping Discount will be deducted from the Shipping Fee. All additional shipping charges for any reason of any kind are the responsibility of the buyer.

Carriers Used

Majority of orders are shipped by a third party courier. Once your order has been processed, you will receive a tracking number by email or SMS. We do not offer express shipping and we do not ship outside of the Philippines.

Problems and Exceptions

If an item is returned to SYNERGREEN PHILIPPINES. by the carrier for any reason other than our error, the buyer will be responsible for covering the shipping costs for both directions. Please verify the address to ensure that you have provided the correct address prior to placing your order.

If shipment is stolen or damaged due to delivery, please report the incident to Coleman Philippines via email at customersupport@focusglobalinc.com and provide the order number for resolution.

Multiple Item Orders – We will ship multiple item orders with only 1 order ID, but each item has a separate courier booking and a tracking number.

PRIVACY POLICY

Security of Personal Information:
We take the security of your personal information seriously and implement appropriate measures to protect it. We use industry-standard encryption to protect your data during transmission and secure servers to store your information.

Retention of Personal Information:
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Changes to this Privacy Policy:
We may update this privacy policy from time to time. We will notify you of any material changes by posting a notice on our website or by sending you an email.

Collection of Personal Information:
When you make a purchase, we collect personal information such as your name, billing and shipping address, phone number, email address, and payment information. We may also collect information about your device, such as your IP address and browser type.

Use of Personal Information:
We use your personal information to process and fulfill your order, provide customer support, and improve our services. We may also use your information to send you promotional offers and updates about our products and services. If you no longer wish to receive these communications, you can unsubscribe at any time.

Disclosure of Personal Information:
We do not share your personal information with third parties unless it is necessary to fulfill your order or as required by law. We may share your information with service providers who assist us with payment processing, shipping, or customer

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